Privacy Policy

This Privacy Policy sets out the conditions under which the Public Institution Klaipėda Tourism Information Centre, legal entity code 142110116, registered office address Turgaus St. 7, Klaipėda, email address tic@klaipedainfo.lt (hereinafter referred to as the Data Controller or the Controller), processes the personal data of visitors to the website www.klaipedatravel.lt and other data subjects, as well as the procedure for exercising data subjects’ rights related to the processing of personal data.

The Controller may review and amend this Privacy Policy at any time. We therefore recommend checking periodically whether you are familiar with the latest version of the Privacy Policy. The publication date of the current version of the Privacy Policy is indicated at the top of this webpage.

The personal data of website visitors is processed in accordance with applicable legislation and appropriate technical and organisational measures are implemented to protect personal data.

The Controller uses personal data provided by you or collected by the Controller with your consent only for the purposes specified in this Privacy Policy. Your personal data may be transferred to the Controller’s data processors that provide website hosting and maintenance services. In cases provided for by law, your data may also be transferred to competent public authorities.

The website contains links to websites that are not owned by the Controller. The Controller is not responsible for the privacy policies applied by those websites. We therefore recommend reviewing the privacy policies of any websites to which you are redirected.

The website uses cookies – small text files stored in the browser of your device (for example, a computer, mobile phone or tablet) when you browse the website.
The cookies used on the website are necessary to:

• ensure the proper functioning of the website;
• ensure optimal website speed and security;
• determine the number of visits to the website and its individual pages or sections, analyse website traffic (including the date and time of visits, browsers used, types of devices and screen sizes) and continuously improve the website so that it better meets your needs;
• provide third parties (Google, etc.) with statistical information about website visitors that does not identify individual users.

The website uses third-party plugins from Facebook and Instagram, which also use cookies. Information about the functions of cookies used by third parties and the personal data they collect can be found in the respective third parties’ privacy and cookie policies.

You can find out which specific cookies were stored when you visited the website by checking your browser settings.

You can restrict or block cookies by managing your web browser settings. If you do not want websites to store any cookies on your device, configure your browser so that you are notified before a cookie is stored or so that the browser rejects all cookies. These settings must be configured separately for each browser on each device.

If you disable or restrict the use of cookies, you may not be able to receive certain services or use some website features.

More detailed information about cookies, how they work and how to manage them is available at www.allaboutcookies.org.

For the purpose of responding to your enquiry and retaining evidence of communication (in pursuit of the legitimate interest of ensuring effective communication and avoiding disputes related to customer service), the Controller processes the following information provided by you:

• when you contact the Controller using the email addresses provided on the website, the Controller processes your email address, the date and time of the email and the content of correspondence with the Controller’s representative;
• when you send a letter to the Controller’s registered office address indicated on the website, the Controller processes the sender’s first name, surname, address, the date on which the letter was received and the information contained in the letter;
• when you submit an enquiry through the enquiry form available on the website (https://klaipedatravel.lt/struktura-ir-kontaktai/), the Controller processes the first name and email address of the person submitting the enquiry, the date and time of the enquiry and its content;
• when you contact the Controller through its Facebook or Instagram account, the Controller processes your first name, surname and the content of correspondence with the Controller’s representative.

Personal data submitted together with enquiries and subsequent correspondence between you and the Controller’s representative will be retained for as long as necessary to perform the specific task and ensure the exercise of the Controller’s rights, but no longer than 6 months from the date on which the data was received.

⚠️ If you submit an enquiry through a Facebook or Instagram account, the personal data you provide may be disclosed to the operators of the relevant social network and other persons with whom Facebook or Instagram share personal data. For more detailed information, please refer to the privacy policies of Facebook and Instagram.

Your rights relating to the processing of personal data are set out in the section PROCEDURE FOR EXERCISING YOUR RIGHTS of this Privacy Policy.

For the purpose of concluding and performing an organised tourist travel agreement through the Controller’s online store, the Controller processes the following personal data of purchasers:

• first name, surname, address, contact telephone number and email address;
• information related to orders placed through the online store (payment date, selected services, prices, quantities, payment method, other payment information, discounts granted and bank account number).

The legal basis for processing personal data is the performance of the purchase and sale agreement.

The above-mentioned data is retained for 10 years after the expiry of the agreement.

Your rights relating to the processing of personal data are set out in the section PROCEDURE FOR EXERCISING YOUR RIGHTS of this Privacy Policy.

The Controller allows every website visitor to register on the website and create a personal account in order to use the Controller’s services, including the online store, more conveniently. When administering these accounts, the Controller processes the following personal data:

• when a personal account is created (during registration on the website), the Controller processes the person’s first name, surname, chosen username, email address, password, registration date and time;
• when a user logs in to a personal account, the Controller processes the email address, password, login date and time;
• data relating to orders placed through the online store (order history).

The legal basis for processing personal data is consent to the creation of a personal account.

Registration and login data is retained for 10 (ten) years from the last active action on the website or until the person who created the personal account deletes the account.

Data obtained when confirming orders through the online store is retained for 10 years after the expiry of the purchase and sale agreement.

Your rights relating to the processing of personal data are set out in the section PROCEDURE FOR EXERCISING YOUR RIGHTS of this Privacy Policy.

All persons whose personal data is processed by the Controller have:

• The right to access their personal data processed by the Controller
  The rights of access and rectification may be exercised by submitting a written request to the Controller’s registered office address or by email to tic@klaipedainfo.lt (where the request is signed with an electronic signature). A request for access to personal data must specify the categories of personal data you wish to access. A request for rectification of inaccurate or incorrect personal data must specify which personal data you wish to have corrected.
• The right to request the rectification of incorrect or inaccurate personal data
• The right to request restriction of the processing of personal data by the Controller until the accuracy of the personal data has been verified, until it has been determined whether the interests of the data subject objecting to the processing override those of the Controller, and in cases where personal data is processed unlawfully but the data subject does not agree to the deletion of the data.
  This right may be exercised by submitting a written request to the Controller’s registered office address or by email to tic@klaipedainfo.lt (where the request is signed with an electronic signature). If the request is justified, the processing of personal data will be restricted within 5 working days of receipt of the request.
• The right to data portability
  This right may be exercised by submitting a written request to the Controller’s registered office address or by email to tic@klaipedainfo.lt (where the request is signed with an electronic signature). If the request is justified, the Controller will provide your personal data in a machine-readable format to you or to the data controller specified by you no later than 30 days after receipt of the request.
• The right to object to the processing of personal data
  Business customers and their representatives who are natural persons and who receive direct marketing communications without their consent may exercise the right to object by submitting a request by email to tic@klaipedainfo.lt. In all other cases, where an objection to the processing of personal data is raised, an assessment will be made as to whether your legitimate interests override those of the Controller.
• The right to request the deletion of data
  This right may be exercised by submitting a written request to the Controller’s registered office address or by email to tic@klaipedainfo.lt (where the request is signed with an electronic signature). No later than 30 days from the date of receipt of the request, the Data Controller will delete the relevant personal data or refuse the request and provide the reasons for the refusal in writing.
• The right to lodge a complaint with a supervisory authority
  This right may be exercised by submitting a complaint to the State Data Protection Inspectorate concerning any actions by the Controller relating to the processing of your personal data.

⚠️ Where you exercise your rights by submitting a written request by post to the Controller’s registered office address, the request must be accompanied by a notarised copy of an identity document (passport or identity card).

If you have any questions regarding this Privacy Policy, please contact us and we will be happy to assist you:

Public Institution Klaipėda Tourism Information Centre
Legal entity code 142110116
Turgaus St. 7, Klaipėda
Tel. +370 46 412186
Email: tic@klaipedainfo.lt